YOUR QUESTIONS
Find all the answers to the most frequently asked questions about our cruises, services, and offers.
BEFORE YOU BOARD
- Online, on our official website
- Directly at the Caen-la-Mer Tourist Office: 12, Place Saint-Pierre, 14000 Caen
- We can guide you through the online booking process over the phone. To do so, call us on +33 07 67 66 67 89.
Booking is not required, but strongly recommended, especially during busy periods, to help us plan departures and guarantee your place on board.
No, children under 5 travel free of charge. However, free admission is limited to two children per group. For childminders and leisure centres, a discounted rate may be available. For any enquiry, please get in touch with us: by phone: +33 07 67 66 67 89, by email: contact@vedettescaennaises.com
No, pets travel free of charge. Only small animals (that can be carried in a basket or bag) are allowed on board.
Bikes are allowed on board for the Orne Estuary crossing between Ouistreham and Merville-Franceville-Plage, in both directions. If needed, you can also lock your bike near the boarding points. Please note that bikes are left at your own risk, so make sure to bring a lock.
Please arrive at least 15 minutes before departure time to ensure smooth boarding and a timely departure.
- On our website: credit/debit card (Visa, Mastercard, Carte Bancaire)
- At the Caen-la-Mer Tourist Office: credit/debit card, cheques, cash and holiday vouchers (chèques vacances)
- On the website of the Caen-la-Mer Tourist Office & Convention Bureau: credit/debit card
Yes, adapted rates may be available for:
- Groups
- Organisations (leisure centres, etc.)
These rates are provided on a quote basis. For more information, please get in touch: by phone: +33 07 67 66 67 89, by email: contact@vedettescaennaises.com
If there is a timetable change or cancellation, you will receive an email alert if you booked online or by phone. Updates are also posted on our social media channels. Make sure to provide your contact details when booking so you don’t miss any important information.
- If a trip is cancelled due to weather conditions, you will be fully refunded or can choose to reschedule your booking.
- If you purchased the “Cancellation” option at the time of booking, you are entitled to a full refund regardless of the reason or date of cancellation.
- Outside of these cases, tickets are non-refundable but can be rescheduled once, up to 48 hours before departure.
- After this deadline, tickets are forfeited and can neither be refunded nor rescheduled.
- If you booked through the Tourist Office, please contact them directly by phone: +33 02 31 27 14 14
- If you booked online, unfortunately changes cannot be made online. However, you can reach us by phone at +33 07 67 66 67 89 or by email at contact@vedettescaennaises.com
Check your inbox (including your spam folder). If needed, contact the booking team by phone at +33 07 67 66 67 89 or by email at contact@vedettescaennaises.com, and make sure you have proof of payment (confirmation email or bank receipt).
No, insurance is not included. We recommend checking whether your bank card or personal insurance covers this type of activity.
A valid ID may be required, particularly for minors.
Only our boat for the ‘Presqu’île’ tour is equipped for passengers with reduced mobility and our crew will assist with boarding from the quay to the boat. Please contact us in advance (+33 07 67 66 67 89) so we can inform you of the accessibility conditions depending on the boarding point and vessel, and ensure the best possible experience. Please note that the onboard toilets are not accessible for passengers with reduced mobility.
No, bulky luggage is not allowed on board.
For any group enquiry (schools, associations, companies, etc.): by email at contact@vedettescaennaises.com or via the contact form on the Vedettes website.
If you wish to book for one adult and more than 2 children under 5, please contact us by email at contact@vedettescaennaises.com or via the contact form on the Vedettes website.
Yes, you are welcome to bring a pushchair on board.
For return tickets, we advise our customers to plan their return in advance and not to wait for the last available departure, as it may be fully booked during peak periods.
DURING THE TRIP
- Arrive at least 15 minutes before departure.
- Have your ticket ready, either printed or on your phone.
- If requested, have a valid ID for each passenger.
Passengers are welcome to bring snacks on board. However, outside food and snacks will not be permitted during the “Bateau’apéro” trip, as we will be serving our own aperitif platters.
Make sure to dress for the conditions at sea or on the canal: a windbreaker, sunglasses, a hat or cap and sunscreen are strongly recommended on sunny days. A parka or windbreaker will be more suitable on cooler or overcast days.
No. For the comfort and safety of all passengers, smoking is strictly prohibited on board. This also applies to e-cigarettes.
AFTER DISEMBARKING
- Please get in touch with us as soon as possible: by email at contact@vedettescaennaises.com or by phone at +33 07 67 77 67 89.
If a trip is cancelled by the operator, you can choose to reschedule to a later date or, if that is not possible, receive a full refund. In the event of a delay caused by the operator, no compensation or reimbursement is provided.
You are welcome to leave a review or share a photo of your experience:
- On Google, Instagram or Facebook