GENERAL TERMS AND CONDITIONS OF SALE
Last updated : 07/04/2026
LES VEDETTES CAENNAISES Simplified joint-stock company Share
capital: €100,000
Registered office: 1 rue René Cassin, 14280 Saint-Contest, France
Registered with the Caen Trade and Companies Register under number 944 237 056
Phone: 07 67 66 67 89 or
Email: contact@vedettescaennaises.com
Website: www.vedettescaennaises.com
These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by LES VEDETTES CAENNAISES (“the Seller”) with consumers and non-professional buyers (“the Customers or the Customer”) (also referred to individually as “a Party” and collectively as “the Parties”) wishing to purchase transport tickets and on-board services offered for sale by the Seller (“the Products”) for the purposes of leisure trips, excursions or private hire, on the website www.vedettescaennaises.com, on the Tourist Office website and directly on site.
They set out in particular the terms and conditions for ordering, payment and delivery of transport tickets ordered by Customers.
These General Terms and Conditions of Sale may be supplemented by the specific conditions set out on the website, prior to any transaction with the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including in particular those applicable to in-store sales or sales through other distribution and marketing channels.
These General Terms and Conditions of Sale are systematically communicated to every Customer prior to placing an order and shall prevail, where applicable, over any other version or contradictory document.
They are accessible at all times on the website: www.vedettescaennaises.com.
The Customer declares that they have read and accepted these General Terms and Conditions of Sale before placing their order. Validation of the order by the Customer constitutes unconditional and unreserved acceptance of these General Terms and Conditions of Sale.
As these General Terms and Conditions of Sale may be subject to subsequent amendments, the version applicable to the Customer’s purchase is the one in force on the website at the date the order is placed.
Amendments to these General Terms and Conditions of Sale are binding on users of the website www.vedettescaennaises.com from the date they are published online and cannot apply to transactions concluded prior to that date.
The services on offer include :
• Sea excursions departing from Ouistreham and Port-en-Bessin-Huppain,
• Canal trips along the Caen to the Sea canal departing from Caen and Bénouville,
• Crossings between Merville-Franceville-Plage/Ouistreham and Ouistreham/Merville-Franceville-Plage,
• Private hire, events and bespoke services.
Trip “Côte de Nacre” – duration 1h30
Trip “Côte fleurie” – duration 1h30
Trip “Plages du Débarquement” – duration 2h30
Trip “Port artificiel Arromanches” – duration 1h30
Trip “Presqu’île” – duration 1h00
Trip “Pegasus” – duration 1h00
Trip “Canal de Caen à la mer” – duration 1h30 (Trajet simple)
Trip “Canal de Caen à la mer” – duration 3h (Aller/Retour)
Season : du 15 Avril au 30 Octobre
Ferry Ouistreham – Merville-Franville-Plage – duration 10 min (One way)
Ferry Ouistreham – Merville-Franville-Plage – duration 20 min (Return)
Ferry Merville-Franville-Plage – Ouistreham – duration 10 min (One way)
Ferry Merville-Franville-Plage – Ouistreham – duration 20 min (Return)
Season : du 15 Juin au 31 Août
- Private hire of a vessel (capacity, duration and options on request): price on quote
These General Terms and Conditions of Sale apply to all bookings made by individual customers. They are systematically brought to the attention of the buyer before any order is placed and accepted without reservation. The Customer is required to read them before placing any order.
The choice and purchase of a Product are the sole responsibility of the Customer.
The photographs and graphics featured on the website www.vedettescaennaises.com are for illustrative purposes only and shall not be binding on the Seller.
Contractual information is presented in French and is confirmed at the latest at the time the Customer validates their order.
Product offers are subject to available stock, as specified at the time of ordering. If one or more ordered Products are no longer available, the Customer will be notified by email as soon as possible. The Customer may then cancel the order for the item or items concerned and, where applicable, be refunded any amounts already paid, by credit to the bank account associated with the payment method used, within no more than THIRTY (30) days.
The Products featured on the website www.vedettescaennaises.com are offered for sale within mainland France.
For orders placed from outside mainland France, the Customer is the importer of the Product or Products concerned.
For all Products shipped outside mainland France, the price will be calculated excluding taxes automatically on the invoice.
Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer.
In accordance with the French Data Protection Act of 6 January 1978, as strengthened and supplemented by the GDPR (General Data Protection Regulation) which came into force on 25 May 2018, the Customer has, at any time, the right to access, rectify, object to, erase and obtain portability of all their personal data by writing, by post and providing proof of identity, to the Seller’s address mentioned above.
The Customer acknowledges having the legal capacity required to enter into contracts and purchase the Products offered on the website www.vedettescaennaises.com.
4.1.1 – The Customer is responsible for selecting the products they wish to order on the website www.vedettescaennaises.com.
4.1.2 – The Customer adds items to their basket and then fills in the form with their last name, first name, email address and phone number, which they undertake to update whenever necessary. The Customer agrees to provide accurate, sincere and truthful information.
4.1.3 – The Customer has the opportunity to review their order details, the total price and correct any errors before confirming their acceptance. It is the Customer’s responsibility to check the accuracy of the order and to immediately report or rectify any errors. An order is registered on the website www.vedettescaennaises.com when the Customer accepts these General Terms and Conditions of Sale by ticking the box provided for this purpose and validates their order. This validation implies acceptance of these General Terms and Conditions of Sale in their entirety, as well as the General Terms of Use of the website www.vedettescaennaises.com. The sale is only final after the Seller sends the Customer an order confirmation email, which must be sent without delay and following acceptance of payment by the Customer’s bank and receipt of the full order amount by the Seller.
4.1.4 – The Customer then receives confirmation of their order by email at the email address they have provided.
4.1.5 – The Customer receives their order electronically.
4.1.6 – Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and in accordance with the terms described above, on the website www.vedettescaennaises.com constitutes the formation of a distance contract between the Customer and the Seller. The Customer thereby agrees that the invoice shall be considered as proof of the contractual relationship between the Parties. They may print the invoice sent with the order confirmation. The Seller reserves the right to cancel or refuse any order from a Customer with whom a dispute exists regarding payment of a previous order.
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be amended online. The Customer must get in touch by phone at 07 67 66 67 89 or by email at contact@vedettescaennaises.com to check the terms of purchase.
4.3.1 – Cancellations initiated by the Customer are subject to the following conditions:
- More than 48 hours before departure: full refund.
- Between 48 and 24 hours: 50% refund.
- Less than 24 hours: no refund will be issued.
- In the event of a no-show: no refund.
4.3.2 – The Seller reserves the right to cancel or postpone any trip for safety reasons, adverse weather conditions, or in the event of force majeure (breakdown, vessel unavailability, strike, etc.). In such cases, the Customer may choose between:
- A full refund,
- Rescheduling their booking to another date, subject to availability.
4.3.3 – No right of withdrawal In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for leisure services to be provided on a specific date or during a specific period.
4.3.4 – Cancellation option If you purchased the “Cancellation” option at the time of booking, you are entitled to a full refund regardless of the reason or date of cancellation.
Products are supplied at the prices in force as listed on the website www.vedettescaennaises.com at the time the order is registered by the Seller. Prices are expressed in euros inclusive of all taxes (VAT included). They are subject to change without notice, except for services already booked and paid for.
Any change to the applicable statutory VAT rate will automatically be reflected in the price of the Products from the date it comes into force.
Prices take into account any discounts that may be granted by the Seller on the website www.vedettescaennaises.com.
These prices are firm and non-revisable during their period of validity, as indicated on the website. The Seller reserves the right, outside this period of validity, to modify prices at any time.
The amount charged to the Customer corresponds to the total purchase price, including any fees.
Preferential rates may be applied to groups, collective organisations or private hire events, upon prior request.
The Products offered by the Seller are provided to the Customer in exchange for payment.
The price is payable in full, on the day the order is placed by the Customer, by secure payment, according to the following methods: Cards: Carte Bancaire, Visa, Mastercard.
Bank transactions carried out on the website www.vedettescaennaises.com are processed by Stripe, which operates a strict security system. The website www.vedettescaennaises.com is equipped with a security system to protect, as effectively as possible, all sensitive data relating to the payment methods used on the site.
Payment by credit or debit card is irrevocable, except in cases of fraudulent use of the card. In such cases, the Customer may request cancellation of the payment and reimbursement of the corresponding amounts.
The Customer has the option of saving their bank details to facilitate future purchases. This information will be stored securely by the Seller and will under no circumstances be disclosed.
Trips are guaranteed from a minimum of 10 paying passengers. If passenger numbers are insufficient, the trip may be cancelled or rescheduled. The Customer will be informed as soon as possible.
Delivery of Products refers to the transfer to the Customer of physical possession or control of the ordered products.
Products ordered by the Customer will be delivered within EIGHT (8) working days from the date the order is placed, to the email address provided by the Customer when ordering on the website www.vedettescaennaises.com.
The Seller undertakes to make every effort to deliver the products ordered by the Customer within the timeframes specified above.
Upon ordering, the Customer will receive their order electronically.
In the event of an error in the Customer’s contact details, the Seller cannot be held responsible for any failure to deliver the order.
If the ordered Products have not been delivered within EIGHT (8) working days after the indicative delivery date, for any reason other than force majeure or the Customer’s own actions, the Customer may contact the Seller’s customer service department at the following address: contact@vedettescaennaises.com.
The Customer will then have the option of proceeding with their order and receiving their Products despite the delay, or of notifying the Seller, under the conditions set out in Article L 216-6 of the French Consumer Code, of the cancellation of the sale.
Cancellation may be immediate if the Seller refuses to perform or if it is clear that they will be unable to deliver the Products, or if the unmet delivery deadline constituted an essential condition of the sale for the Customer.
In the event of cancellation of the sale, any amounts paid by the Customer will be refunded no later than FOURTEEN (14) days following the date of termination of the contract, with no deduction or compensation of any kind.
The Seller accepts no liability:
- In the event of loss, theft or damage to personal belongings,
- In the event of interruption or cancellation due to force majeure,
- In the event of inappropriate or dangerous behaviour by a passenger, resulting in the suspension or refusal of the service.
Transport is carried out under the responsibility of the vessel’s captain, who is the sole authority empowered to make any decision relating to navigation or on-board safety.
Passengers must arrive at least 15 minutes before departure. Any delay may result in loss of boarding rights without refund.
The boarding point is specified at the time of booking and on the website.
Access to the vessel is subject to crew authorisation and capacity. For safety reasons, the captain may refuse access to any person who is visibly intoxicated, violent or poses a danger.
The reservation of a return ticket does not constitute a guarantee of boarding on a specific return departure time. We strongly recommend that passengers plan their return journey in advance to avoid the risk of the last departure being fully booked.
Regarding on-board accessibility conditions:
- No bikes are permitted on board, except on ferry crossings (Ouistreham – Merville-Franceville-Plage)
- All minors must be accompanied by an adult.
- Pets are not permitted, with the exception of small animals carried in a bag or basket, or guide dogs.
- Passengers with reduced mobility can be accommodated upon prior request, depending on the vessel. Accessibility for passengers with reduced mobility is provided to the extent permitted by the vessel’s facilities. Customers are invited to contact customer services for any specific request.
- Toilets are available on vessels operating at sea and on the canal (not available on the Ouistreham – Merville-Franceville-Plage crossing).
- Food and drink consumption is permitted.
- Toilets are not accessible to passengers with reduced mobility.
- Snacks are permitted on board.
Pursuant to the French Data Protection Act of 6 January 1978 as amended by Law No. 2018-493 of 20 June 2018, it is noted that the personal data requested from the Customer is necessary for processing their order and issuing invoices, among other purposes.
This data may be shared with any partners of the Seller responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the website www.vedettescaennaises.com complies with legal requirements regarding personal data protection, with the information system used ensuring optimal protection of such data.
In accordance with applicable national and European regulations, the Customer has a permanent right of access, modification, rectification, objection, portability and restriction of processing with regard to information concerning them.
This right may be exercised under the conditions and in accordance with the procedures defined on the website www.vedettescaennaises.com.
The content of the website www.vedettescaennaises.com is the property of the Seller and its partners, and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited as it may constitute an act of infringement.
In the event of unforeseeable changes in circumstances at the time the contract was concluded, in accordance with the provisions of Article 1195 of the French Civil Code, the Party that did not agree to bear the risk of excessively burdensome performance may request a renegotiation of the contract from the other contracting party.
The Parties shall not be held liable if the non-performance or delay in performance of any of their obligations, as described herein, results from a case of force majeure within the meaning of Article 1218 of the French Civil Code.
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text shall be binding in the event of a dispute.
Any disputes arising from purchase and sale transactions concluded under these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences and follow-up, which could not be resolved between the Seller and the Customer, shall be submitted to the competent courts under common law conditions.
The Customer is informed that they may, at any time, resort to conventional mediation, in particular through the Consumer Mediation Commission (Article L 612-1 of the French Consumer Code) or through existing sector-specific mediation bodies, the details of which are set out below, or to any alternative dispute resolution method (such as conciliation) in the event of a dispute.
The contact details and procedures for referring a matter to the Mediator are as follows:
CMAP (Centre de Médiation et d’Arbitrage de Paris) 39 avenue Franklin D. Roosevelt 75008 Paris
The CMAP may be contacted by the Customer with a mediation request via the online form, accessible on the website www.cmap.fr, under the “Consumer” section, after having made written approaches to the company LORBOREAL and in the event that these have not been successful.
It is also noted that, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an online dispute resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
The Customer acknowledges having been informed by the Seller in a clear and comprehensible manner, through the provision of these General Terms and Conditions of Sale, prior to their immediate purchase or the placing of an order and in accordance with the provisions of Article L 221-5 of the French Consumer Code:
Regarding the essential characteristics of the Products;
Regarding the price of the Products and the application of a personalised price based on automated decision-making and any ancillary costs or, in the absence of payment of a price, any benefit provided instead of or in addition to it and the nature of that benefit;
Regarding the terms of payment, delivery and performance of the sales contract;
Regarding the identity of the Seller and all their contact details;
Regarding the possibility of resorting to a Consumer Mediator, whose contact details appear in these General Terms and Conditions of Sale, under the conditions set out in the Consumer Code;
Regarding the right of withdrawal, the terms of cancellation, the handling of complaints and other important contractual conditions and, where applicable, the costs of using the distance communication technology, the existence of codes of conduct and financial guarantees and sureties;
Regarding the accepted payment methods.
The act of a Customer placing an order on the website www.vedettescaennaises.com constitutes full and unreserved acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives in particular the right to rely on any contradictory document, which shall not be binding on the Seller.